Returns & Refunds Policy

A Place in the Garden Europe

At A Place in the Garden Europe, we take great pride in the quality and craftsmanship of our products. We want you to be completely satisfied with your purchase and understand that occasionally an item may not be suitable for your requirements.

1. Returns & Cancellations

Under applicable EU consumer protection legislation, customers purchasing online generally have the right to withdraw from their purchase within 14 days of receiving their goods, without giving a reason.

To exercise this right, you must notify us of your decision to cancel within 14 days of receiving your order.

Once you have notified us, you have a further 14 days to return the goods to our address in Poland.

Please contact us on +48 505 797 099 to discuss your return arrangements. You may also submit a clear written cancellation notice or use the model withdrawal form below.

2. Return Conditions

We kindly request that all returned products are securely packaged, preferably using their original packaging, to ensure they are protected during transportation.

Customers may inspect products to establish their nature, characteristics and suitability, as they would in a physical retail environment.

Where a product has been handled or used beyond what is reasonably necessary for inspection, we reserve the right to deduct an amount from the refund reflecting any resulting reduction in its value.

This may include damage, excessive wear or deterioration caused by unnecessary handling or use. Any deduction will be assessed individually and in accordance with applicable consumer legislation.

Original packaging is recommended but is not a mandatory condition of exercising your statutory right of withdrawal.

3. Return Shipping Costs

For change-of-mind returns, customers are responsible for the direct cost of returning goods to our premises in Poland, where this obligation has been disclosed before purchase.

Many of our products, including planters, water features, garden furniture and decorative pieces, are large, heavy or fragile and may require specialist palletised transportation.

Where goods cannot normally be returned by post, an estimate of the return transport costs will be provided before purchase.

We recommend contacting us before arranging a return so we can advise on suitable transportation and packaging.

Customers are responsible for ensuring returned goods are adequately protected during transportation.

Where we arrange collection at your request, the agreed collection charge may be payable by you or deducted from your refund with your agreement.

4. Refunds

Where you exercise your statutory right of withdrawal, we will refund the price of the returned products together with any original standard delivery charges refundable under applicable law.

Where an entire order is cancelled, the refund will include the cost of the least expensive standard delivery option offered at the time of purchase. Additional charges for express or premium delivery are not refundable.

Refunds will be processed without undue delay and no later than 14 days after we are informed of your decision to withdraw.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence that they have been sent back, whichever occurs first.

Refunds will be issued using the original payment method unless otherwise expressly agreed.

5. Bespoke & Personalised Products

Products manufactured to individual customer specifications or clearly personalised may be exempt from the statutory 14-day right of withdrawal.

Where this exemption applies, it will be clearly communicated before the order is placed.

Products manufactured following an order, but supplied in standard catalogue specifications, are not automatically excluded from the right of withdrawal.

This exemption does not affect statutory rights relating to faulty, damaged or non-conforming goods.

6. Damaged or Faulty Products

We take great care in manufacturing, packaging and delivering our products.

We kindly ask customers to inspect their goods upon delivery and, where reasonably possible, report any visible damage within 48 hours.

Photographs of the product, packaging and any damage are extremely helpful in allowing us to investigate and resolve issues promptly.

The 48-hour reporting request is a recommendation only and does not limit or exclude statutory consumer rights.

If goods arrive damaged, are faulty or do not conform to the contract, please contact us as soon as reasonably possible.

Where required under applicable consumer legislation, we will provide an appropriate remedy, including repair, replacement, price reduction or refund.

Any necessary return or collection costs relating to a valid statutory claim will be covered by us.

Consumers benefit from a minimum two-year legal guarantee of conformity, subject to any additional rights provided under applicable national law.

7. Exchanges

If you have ordered a product that is unsuitable for your space, we will be happy to discuss alternative sizes or products.

Please contact us on +48 505 797 099.

Exchanges are subject to product availability and any agreed additional delivery or collection costs. Your statutory withdrawal rights remain unaffected.

8. Consumer Complaints

Complaints concerning faulty, damaged or non-conforming products should be submitted to A Place in the Garden Europe, operated by TTM Sławomir Tokarski.

Please provide your order number, a description of the issue and, where possible, supporting photographs.

Complaints will be considered in accordance with applicable Polish and EU consumer protection legislation.

We will respond to consumer complaints within 14 days where required by Polish law.

9. Returns Address

All returns should be sent to:

TTM Sławomir Tokarski
Ul. Fabryczna 1
33-132 Niedomice
POLAND

VAT Number: PL8711120122

Telephone: +48 505 797 099

Please contact us before arranging specialist palletised returns so that suitable delivery arrangements can be confirmed.

10. Statutory Rights

Nothing in this policy excludes, restricts or otherwise affects your statutory rights under applicable Polish, EU or other mandatory national consumer protection legislation.

This policy applies to consumer purchases. Purchases made by business customers may be subject to separate terms and conditions, without prejudice to any mandatory rights applicable to those customers.